These interim CIO/Program Manager services serve your short term needs for leadership. We can tailor a program to your needs, addressing as many of the topics below as appropriate. Our experience will serve you well in any of the services below.

Interim Leadership

• Short-Term Management of Your IT Organization
• Management During Exit, Merger, or Acquisition
• Planning Transition to Permanent Replacement
• Turnaround

Assessments

• Check Health of Systems and Services
• Recommend Remedial and Long-Term Actions

Governance (Steering)

• Facilitate and Guide
• Steering and Advisory Committee Structure & Process
• Launch & Lead Steering and Advisory Committees
• Guide Budgeting & Key Project Selection

Strategy, Planning, & Measurement

• Facilitate and Guide
• Mission, Vision, Values, Key Themes & Objectives
• Measure and Report on Business Value of IT and Progress on Strategy
• Initiative/Project Selection

Business Value Reporting

• Development of Newsletters and Annual Reports Showing Strategic Progress and Business Value Delivered

Process Engineering to Enhance Process Productivity, Quality, and Yield

• Business Process Assessment
• Facilitation & Guidance
• New Process Design for Competitiveness, Productivity, and Quality
• Formulation Within Constraints of Business Process Management (BPM) Systems
• Preparation for Process Measurement and Continual Process Improvement
• Merger & Acquisition Process Integration

Enterprise Architecture Assessment & Design

• Assess Value & Mix of Business Applications for Best Business Return
• Merger & Acquisition Architecture Integration & Consolidation
• "Silo" System Integrations & Overlapping System Consolidations
• Enterprise Data Architecture, Ownership, and Standards

Application Deployments for Value - Integrated or Standalone

• Customer, Partner, and Franchise Relationship Management Systems
• Finance Systems
• Collaboration, Workflow, Team Portals, and Knowledge Management Systems
• Custom Applications
• Data Cleansing and Cross-System Integration
• Software-as-a-Service (SaaS)

Internal IT Processes Delivering Excellent Service

• System Development Life Cycle & Methodology for Cost & Risk Reduction
• Capability Maturity Model Integrated (CMMI) for Cost and Risk Reduction
• Capacity Planning for Growth and Continuity Planning for Survival
• Supervision of Network and Server Operations
• Team Facilitation & Guidance
• Configuration Management & Asset Tracking

The Capable IT Organization

• Assess & Redesign Team Structure for Highest Performance and Lowest Cost
• Instituting a Culture of Service and Teamwork
• Facilitation & Guidance
• Professional Development and Training
• Career Paths
• Succession Planning