These services build operational effectiveness, improve efficiency, and develop credibility for the IT services organization within your company.

• IT Organizational Transformation, in which we work with you to redesign your IT organization and tune the culture for alignment with your mission, values, and process. The goal is to organize the team around the value generation goals and encourage a culture that focuses on value for the customers. The effect is to minimize underutilized skills and time, a cost savings.
• Internal Process Transformation, in which we facilitate or lead transformation of your internal IT processes to higher levels of capability or maturity (e.g., CMMI), or to adopt of industry best service management practices (e.g, ITIL, in which we are Foundation Certified), all in the interest of operational effectiveness. The effect is to improve satisfaction of the user community and reduce the cost of doing it twice to get it right.
• Support Tools & Systems Selection, in which we assist you in choosing tools and systems  - such as helpdesk/service desk systems, release management tools, and software distribution systems - that enable the newly transformed processes. After initial investments, these tools serve to reduce the cost of executing support and development processes well.
• Vendor Management, in which we work with you to put better vendor selection and management practices in place, or we help you choose services to outsource. While cost reduction is often the goal, we will help you trade off cost savings to service improvements that further your business goals.

Allow us to discuss how these services can help your IT organization provide and demonstrate value.